She works at an insurance agency. Seems a very crabby woman called in early February to complain about her rates being raised. She asked to be transferred to the boss and everyone in between. My dear girl's desk was the last to receive the call-back-tomorrow message. She picked it up and read it, reviewed the file and started dialing the phone. Her boss motioned NO and said to give the gal 24 hours to calm down. My dear girl just smiled and said, "I can handle this."
She told the woman who she was and what company she was representing, and then before the woman could get out a word, Ashley said, "If I were you I'd be really mad about this too, but the person you should be mad at is your husband. If I were you, I wouldn't give him a Valentine's present or even a birthday present this year. And if I were in your shoes and discovered he'd received a big speeding ticket which affected our insurance rates, and he hadn't even told me about it, I wouldn't give him sex either!"
The woman began laughing. They talked for fifteen minutes and Ashley sold her a $600 policy. Her boss dropped his hand from his forehead, closed his mouth, and gave her a bonus on the spot. He said, "How did you do that!?
You know how? She connected with a stranger on that woman's level at that moment in her life when things were bleak. She addressed the issue: ANGER. She presented the problem The Ticket, and gave her a solution while diffusing with humor.
Sometimes you just need a new approach; be different than the other person; make your work stand out whether your work is visual, spoken or written. Write on.