How you phrase it matters

Monday afternoon, almost 4:00 p.m. We took my best friend and her husband to the zoo today. Her stamina is gone but she won't admit it, but I know how to work her. Hubby said, "She will NOT do a wheel chair, so don't even ask."

I said, "You seem tired. Would you do better if I got you a chair with wheels on it so you don't have to walk so much and I can push you a bit?" She readily agreed. It's not just what you say, it's how you say it!