The fine print warranty guaranteed replacement for a $25 examination fee and declared the mattress would be replaced only if there were indentations 2 inches from the edges, not sagging in the center from normal body indentations.
We stood that mattress on end to take it out the door, and the stuffing collapsed, slid from the top to the bottom, and we laughed. We examined the box springs: a joke. Not really a laughing matter when you realize you've been had.
The drama continued. Our new heavy duty mattress is extra firm. One night in that bed and I was aching everywhere and awake most of the night.
So, we bought a three inch Novaform memory foam mattress topper from Costco. We feel like we are sleeping on a cloud, every inch and joint of our bodies cradled. Sleeping is wonderful, and we don't even wake during the night. Eight straight! Rested, restored, relieved, relaxed. Really happy!