I live in St. Louis, MO, but my heart and soul hang out at the beach. I am a multi-genre, award winning writer and speaker. I am a seasoned pre-k teacher, on line writing instructor, wife, mother, Nana to eleven. Hopefully, something I say will make you smile, further your writing career, or inspire you to write from the heart, too.
Monday, April 25, 2016
Some days it depends which side of the counter you are on.
When I was young and worked in a film company, we
had an entire department devoted to customer service. Times sure have changed.
Hubby and I went to a different car dealership than
the one I previously wrote about. We drove in his car. A very young man invited
us into his office and we discussed a trade in. I asked for a ballpark figure
for trade in value on my make and model. He said, "You don't have your car
here. So I can't answer you. We have appraisers who decide that."
I said, "A rough estimate? A blue book
He looked at me very suspiciously, then said,
"FINE! But if you take me to court for what I am quoting you, I will sue
you!" He glared. "Believe me. I will! Both of my parents are
I laughed, thinking he was joking, and I said,
"Then they probably would tell you not to be so contentious."
He said in a very staccato voice, "No, my
parents do not say that to me."
Then I realized, this young man is probably on the
autism spectrum. Wonder how many cars he's sold for dealership?
So I bought this car instead. Can't you see me zipping around town in it? Waving like the queen?
Not really! I saw it and had to pose beside it. The saga of poor customer service continues...
Midday, I went to a thrift store. Two young
women cashiers worked an aisle apart.
# 1 says loudly to #2,"You really made $500for one night bartending? Dang, soon as I
turn 21 next year, that's what I'm going to do."
made $500 last night. Nothing to it."
#1 "No you did not, girl! I cannot believe that
kind of money for pouring drinks."
# 2 "Well you better believe it... blah-blah-blah"
A man wishing to check out asked #2 if her register
was open. #2 "Hey, there are only three people in that line. Go over
there with her."
He cursed under his breath as I stepped in line
Meanwhile the four people in line ahead of me were getting more
and more upset at the girls bantering. Why would #2 be working at a thrift
shop if she earns $500 a night?
First customer in line checking out had a cart full.
Cashier #1 started talking about the customer's merchandise, holding items up
and showing them to #2 who was popping anti-theft tags off used clothing,
probably bound for the rag pile.
I bristled for five minutes, and then I could take
it no more. I tossed my merchandise and murmured to the guy in front of me,
"And this is why I no longer shop at this store."
He called them a few choice derogatory names and
said loudly to me, "I don't blame you!"
You think I should have called for a supervisor?
Kids are bosses. Many
are running fast food restaurants, goofing around with one another in front of
customers. Customer service is not what it used to be.
In the evening, we went to Taco Bell for dinner. We were the only customers
inside. The young man waited until we sat down and then started mopping the
floor area right where we were seated, not across the room. I don't understand it. I suppose that yellow
caution cone that announces WET FLOOR is supposed to prevent a law suit.
Hey, I know a guy whose parents are both attorneys.
Have you had any customer service concerns lately?