Thursday, October 13, 2011

Speaking to the supervisor

I was in a government office today, because I have been unable to get questions answered on the phone. In fact the first person I spoke with on the phone was down right rude to me. The second phone person was somewhat helpful, but told me to make a personal appearance in October.

Today the young woman who assisted me was absolutley delightful. She spoke eloquently, gave me all necessary information to make an informed decision. She went above and beyond the call of duty. It was at the end of her work day. Before I left, I asked to speak with her superior. She looked surprised but went to get her boss. I told the boss how exceptional this woman's service had been and how helpful and personable she was. The concerned expressions on both their faces faded and they both smiled and look relieved. So often the general public has to deal with inept employees, consequently managers receive many complaints. This is one time the manager and employee were thrilled when someone asked for a supervisor.

I urge you, if someone treats you right, smile and comment to them or their supervisor about the great job they did. You might make their day. If more people chose gratitude as their attitude what a better world it would be. A few kind words mean a lot.

11 comments:

Val Thevictorian said...

I'm a better writer than a talker. I wrote a letter commending the staff at Children's Hospital when my son had elbow surgery. Every single employee we came in contact with was personable, professional, and knowledgeable. They made what could have been a nerve-wracking day one in which we felt at ease.

Lisa Ricard Claro said...

Great point, Linda, and you're absolutely correct. Kindness goes a long way no matter which side of the counter it comes from. Nice post.

Elizabeth said...

This resonated with me as I did a similar thing recently for a young train manager who had to deal with a bomb scare, divert to the nearest station and move the passengers to another train. Many of the passengers were either hysterical or angry. She must only have been about nineteen, but handled the situation with a grace and composure that did her proud. When I called for her supervisor and told him what a fantastic job she had done, the smiles on their faces were something to behold. x

Beth M. Wood said...

a rare occurrence in a gov't office, but yay you for letting them know! Who knows, maybe that kind woman's attitude will begin to rub off on her co-workers. And maybe her supervisor let her entire staff know about what you said - a little positive motivation can go a long way. Good for you for taking the extra time to say something. ; )

Bookie said...

Too often we find time to make our complaints but not our compliments. Good for you,Linda...

Susan said...

You are so right, Linda. It's so easy to complain but just as easy to say something positive, if warranted.

So I'd like to say, I enjoy reading your blog and love your visits to mine! Comments, too. Sincerely, Susan

Debora said...

A great reminder! Why are we usually compelled to complain rather than compliment? I'll try to remember to put your words into action sometime soon.

Lynn said...

I did that once too (not a government office) but a fast food place. This young man was so incredible I couldn't believe it. We made sure his supervisor knew it.

Tammy said...

Great advice and hooray for you for taking the time to do what I often wish more people would do!

K9friend said...

Great suggestion, Linda. It's better to pass along praise.

Pat
www.critteralley.blogspot.com

Sioux said...

I had a wonderful experience at Dress Barn, which prompted me to write a letter. Good customer service is endangered.

(I'm baaaack! I'm able to post comments again.)